Top Ten Ways to Communicate @ Workat
Image Are You Projecting
Whenever I ask people in a work setting,
"What would improve work, profits and customer service
the most where you work?" the answer is almost always
Once the problem is noted, the next question
is, "What are some effective ways to improve communication
without breaking the bank?" Workshops on communication
might be the place to start, but the long term answer
is the day to day simple stuff. Many of the most effective
ways to improve communication cost very little and require
very little time on the part of anyone.
The suggestions below can be done by just
about anyone from the janitor on down to the CEO. Check
out the February 4, 2002 edition of Fortune for some
real life examples in their list of "100 Best Companies
to Work For." (Their dangling participle, not mine!)
Top Ten Ways to Communicate @ Work Effectively!
ONE: Learn How to "Read" People. Anyone
who has read the newsletter, "Communication @ Work!"
over the last several months has become a little familiar
with the DiSC Personal Profile System®. I like the DiSC
because it is easy to learn and an effective tool for
learning how to "read" people. When you know what motivates
individuals, you can respond to them effectively and
TWO: Display Pictures of Yourself with
Co-Workers. In the Fortune edition mentioned above,
Agilent, a spin off of Hewlett Packard describe ways
they used to successfully communicate. The CEO gladly
had his picture taken with individual employees as he
made it a point to visit with them regularly.
THREE: Hide Not the Truth. If you are
into reducing conflict, be up front with everyone in
the workplace. Hiding important information that can
affect working conditions, profits and customer service
will probably cause way more trouble than it's worth.
Just watch the news for classic examples!
FOUR: Under Promise, Over Deliver. Two
times in the last couple of weeks, I was told I would
have to wait for service. The first time was at a restaurant
who said I would have a 45 minute wait for a table.
The other was my brake mechanic who said it would take
him 90 minutes to complete his work. I was seated in
25 minutes at the restaurant, and was driving my car
away in 65 minutes! What a great gift.
FIVE: "Out Honor" Your Co-Workers. Take
the risk of having others take advantage of you. Cross
the line first rather than waiting for the other person
to communicate first. In other words, give the gift
before you receive it.
SIX: Learn Something New about Someone.
When you are curious (not snoopy!) about the people
at work, you are giving them respect. People love to
be respected! Find out how their family is doing, or
more about their favor hobby.
SEVEN: Notify Spouses and Family. Speaking
of respect, a card of thanks or acknowledgement sent
to a spouse or parent can go a long way to improve communication
with your employees.
EIGHT: Invite the Kids. When I was a kid,
my Dad often took me with him in his work. As a minister,
that meant calling on people in the rest homes, going
to weddings and occasionally watching him rope calves
at a branding event. This is a great way to communicate
pride in your work.
NINE: Invite Ideas. People love to work
where their ideas are valued. Most everyone notices
how to improve the bottom line, but many want to be
invited to share their thoughts.
TEN: Give Credit Away Even When It's
Your Idea! Anytime you can build up another person at
your own expense, you have a good shot at improving
the communication at work. Positive communication can
be just as contagious as people who are disgruntled.
BONUS: Listen Differently than You Do
Now. Practice learning new ways of listening. If you
use the same technique, you may find you are missing
out on some important information.
©2002, Carwin Dover, Intentional Partnerships
About the author:
Do you want to learn more? Carwin Dover works with people
who want to maximize their talents and with business
owners who want to keep their best employees. www.mycoachswebsite.com
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